Contact

The National Tenant Services Authority maintains this contact channel for inquiries related to directory listings, service provider information, regulatory references, and editorial matters within the tenant services sector. Messages submitted through this office are reviewed by the editorial and directory operations teams responsible for maintaining the accuracy and scope of this reference resource. Understanding what information to include and what response timelines to expect allows for faster resolution and more productive exchanges.

What to Include in Your Message

Effective communication with a directory reference office depends on message specificity. Vague or incomplete submissions create processing delays and often require follow-up before any action can be taken. The following categories represent the primary inquiry types handled by this office, each with distinct information requirements.

Directory Listing Inquiries
Organizations seeking to appear in or modify entries within the Tenant Services Listings should include:

1. Full legal name of the business or service provider
2. State(s) of licensure and corresponding license numbers, if applicable
3. Primary service category (e.g., tenant legal services, housing counseling, eviction defense)
4. Jurisdiction(s) served — at minimum, the state and whether coverage is statewide or county-specific
5. Relevant professional affiliations or accreditations (e.g., HUD-approved housing counseling agency status, state bar membership, NALP certification)

Regulatory and Reference Corrections
This directory references public regulatory frameworks including HUD housing regulations (24 C.F.R. Parts 5 and 882), the Fair Housing Act (42 U.S.C. § 3601 et seq.), and state landlord-tenant statutes administered through agencies such as the California Department of Consumer Affairs and the New York Division of Housing and Community Renewal. Correction requests must identify the specific passage in question, the applicable statute or regulation, and a citation to the authoritative source (e.g., a specific section of a state's residential landlord-tenant act or a published HUD Notice).

Editorial and Content Inquiries
For questions about the scope, methodology, or classification structure used in this resource — covered in detail at Tenant Services Directory Purpose and Scope — messages should describe the specific section or classification boundary in question rather than making general observations.

Technical and Access Issues
Report broken links, inaccessible pages, or data display errors by identifying the affected URL, the nature of the problem, and the browser or platform where the issue was encountered.

Response Expectations

This office operates as a reference and directory management function, not a real-time customer service center. Response timelines vary by inquiry type:

• Standard directory and editorial inquiries: Reviewed within 5–7 business days
• Regulatory correction requests with citations: Reviewed within 10 business days, as corrections require cross-referencing against primary sources such as the HUD regulations portal or the relevant state housing agency
• Technical errors: Acknowledged within 3 business days; resolution timelines depend on the nature of the issue

This office does not provide legal advice, tenant advocacy services, or referrals to specific attorneys. Inquiries seeking individualized guidance on eviction proceedings, lease disputes, or housing discrimination complaints should be directed to HUD's Office of Fair Housing and Equal Opportunity (FHEO) or a qualified housing attorney licensed in the relevant state.

Messages that do not include sufficient identifying information for the subject being raised — such as a business name, jurisdiction, or specific regulatory citation — will be returned with a request for clarification rather than a substantive response.

Additional Contact Options

For matters related to the broader national real estate reference network, inquiries may also be directed to the parent directory structure at nationalrealestateauthority.com. That resource covers real estate service provider categories beyond the tenant services sector, including property management, real estate brokerage, and title services.

Tenant service providers operating in federally assisted housing programs — including Section 8 Housing Choice Voucher providers and public housing authorities — may also need to engage directly with HUD's Public and Indian Housing office (PIH) for matters related to program eligibility, subsidy contracts, and inspection standards under 24 C.F.R. Part 5.

State-level housing finance agencies, such as the Texas Department of Housing and Community Affairs (TDHCA) or the Illinois Housing Development Authority (IHDA), maintain their own contact channels for service providers operating under state-administered rental assistance programs. Inquiries specific to those programs should route through those agencies rather than through this directory.

How to Reach This Office

Correspondence directed to this office should be addressed to:

National Tenant Services Authority
Editorial and Directory Operations
nationaltenantservicesauthority.com

Submissions are accepted in writing. Phone contact is not available for general directory inquiries. For time-sensitive regulatory matters — such as a listing that contains factually incorrect licensing information — flagging the issue as urgent in the message subject line will route it to priority review.

The How to Use This Tenant Services Resource page provides context on how listings are structured, how service categories are defined, and what professional qualifications are referenced throughout this directory. Reviewing that reference before submitting a listing or correction inquiry reduces back-and-forth and accelerates processing.